Smart Agent Refund Policy

Effective Date: December 08, 2025
Last Updated: December 08, 2025

Thank you for choosing Smart Agent by Apna Infotech. Please read this Refund Policy carefully, as it outlines all conditions under which refunds are or are not permitted. By purchasing or using our Service, you agree to the terms mentioned below.

1. Subscription Refund Eligibility

• Refund requests must be submitted within 20 days of the original purchase date.
• No refund will be issued if:
  • The user has logged in, activated, or used any feature of the subscription.
  • The user has added, uploaded, or modified any data within the Service.
  • The subscription plan has been partially used or used even for one day.
• Subscriptions purchased during discounts, offers, or promotional pricing are strictly non-refundable.

2. Non-Refundable Payments

The following payments are strictly non-refundable under all circumstances:

• Subscription renewals
• Auto-renewed subscriptions
• Upgraded or extended subscription plans
• Incorrect purchases made by users

3. Service Downtime & Technical Issues

No refunds will be issued for:

• Temporary downtime caused by server maintenance or updates
• Issues arising from third-party APIs such as government websites or payment gateways
• Network or device-related issues on the user's side
• Unavailability caused by internet outages or weak connectivity

Smart Agent is a cloud-based service, and occasional downtime may occur. This does not qualify for a refund.

4. Custom Development Services

All payments made for custom development, integrations, modifications, or personalized software features are strictly non-refundable due to the tailored nature of the work.

5. Misuse, Policy Violation, or Account Termination

No refunds will be issued if the user’s account is suspended or terminated due to:

• Policy violations
• Fraudulent activity
• Unauthorized data uploads or misuse of software

6. Refund Request Process

Users may request a refund by emailing our support team with:

• Registered mobile number or email ID
• Payment receipt or transaction ID
• Reason for requesting the refund

Submission of a request does not guarantee approval. Refund approval is at the sole discretion of Apna Infotech.

Approved refunds will be processed within 7–14 business days to the original payment method.

7. No Refund After Account Deletion

If a user deletes their account voluntarily or accidentally, the subscription fee or remaining balance will not be refunded.

8. Policy Changes

Apna Infotech reserves the right to update, modify, or discontinue refund terms at any time without prior notice. Updated policies will apply to all future transactions immediately.

9. Contact Us

For any inquiries regarding refunds, please contact:

Apna Infotech
Email: info@apnainfotech.com