Smart Agent Privacy Policy

Effective Date: March 06, 2025
Last Updated: March 06, 2025

Apna Infotech ("Company," "we," "us," or "our") is committed to protecting the privacy of users ("you" or "User") of the Smart Agent application ("App") and website ("Web") (collectively referred to as the "Service"). This Privacy Policy explains how we collect, use, store, and protect your information when you use the Service. By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide the Service to you. This may include:

• User-Provided Information: Data you input into the Service, such as client details, vehicle information, insurance policy details, and transaction records.
• Vehicle Data: Publicly available vehicle information (e.g., RC details and challan information) sourced from the Parivahan website, which you access or store through the Service.
• Account Information: Your name, email address, and contact details provided during account creation or login.
• Payment Information: Details required to process subscription payments (e.g., UPI ID, credit/debit card details, or bank account information), which are securely transmitted to our third-party payment gateway, PhonePe Pvt Ltd, and not stored by us.

2. How We Use Your Information

We use the information we collect solely to:

• Provide and maintain the functionality of the Service (App and Web), such as managing client data, tracking policies, and facilitating RTO tasks.
• Enable you to access publicly available vehicle information through the Service.
• Process subscription payments securely via PhonePe Pvt Ltd.
• Respond to your inquiries or support requests.

3. Data Sharing with Third Parties

We do not share, sell, rent, or disclose your personal information or any data you input into the Service with any third parties, except as required by law (e.g., in response to a court order or legal obligation) or as necessary to process subscription payments through our third-party payment gateway, PhonePe Pvt Ltd (see Section 9 below). The Company operates independently and does not engage in data-sharing agreements with external entities for marketing, advertising, or any other purpose beyond payment processing.

4. No Cookies

The Service (App and Web) does not use cookies or similar tracking technologies to collect information about your usage or browsing behavior.

5. No Usage Monitoring

We do not monitor or track your usage of the Service (App or Web) beyond what is necessary to ensure its proper functioning and to provide support when requested. We do not collect analytics data or behavioral information about how you interact with the Service.

6. Data Storage and Security

Your data is stored securely on our cloud-based servers. We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system can guarantee absolute security, and we are not liable for breaches beyond our reasonable control. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. Data Retention

We retain your data only for as long as necessary to provide the Service or as required by applicable law. If you choose to delete your account, we will remove your personal information from our systems, except for any data we are legally obligated to retain.

8. Your Responsibilities

You are responsible for:

• Obtaining an undertaking from your customers to store their vehicle documents digitally, as outlined in the Terms and Conditions. The Company is not liable for any issues arising from your failure to do so.
• Verifying the accuracy of any vehicle data sourced from public platforms (e.g., Parivahan website) before relying on it.
• Ensuring the security of your payment information when initiating transactions through the Service, as it is transmitted to PhonePe Pvt Ltd for processing.

9. Payment Processing via PhonePe Pvt Ltd

For subscription payments, we utilize the services of PhonePe Pvt Ltd, a third-party payment gateway, to securely process your transactions. When you make a payment through the Service (App or Web), your payment details (e.g., credit/debit card information, UPI details, or bank account details) are transmitted directly to PhonePe Pvt Ltd for processing. We do not store your full payment information on our servers; this data is handled by PhonePe Pvt Ltd in accordance with their Privacy Policy and applicable laws. We share only the minimum information necessary to complete your transaction, and PhonePe Pvt Ltd is obligated to protect your data under their security standards. For more details on how PhonePe Pvt Ltd handles your information, please refer to their Privacy Policy at www.phonepe.com/privacy-policy/.

10. Third-Party Integrations

Aside from payment processing via PhonePe Pvt Ltd and the use of publicly available data sourced from the Parivahan website, the Service does not integrate with third-party applications or services that could access your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App and on the Web, and the "Last Updated" date will be revised accordingly. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

12. Legal Compliance

We will disclose your information only if required by law or in response to a valid legal request (e.g., a court order or government directive). In such cases, we will limit disclosure to the minimum required.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Apna Infotech
Email: info@apnainfotech.com