Welcome to the Milk Sarthi App! This Privacy Policy describes how we handle and protect your information when you use our mobile application and services. By accessing or using the Milk Sarthi App, you agree to the practices described in this Privacy Policy.
1. Information We Collect:
a. Account Information: When you register as a milk collector, farmer, or supplier, we collect the information you provide during registration, such as your name, contact details, and other necessary identification information.
b. Milk Collection Data: We collect the daily milk collection data you enter into the app, including quantity, fat content, temperature, and other relevant information.
c. Device Information: We may collect information about the device you use to access our app, such as device type, operating system, and app version for technical support and optimization purposes.
2. How We Use Your Information:
a. Service Provision: We use your information to provide, maintain, and improve the Milk Sarthi App services, including enabling milk collection data recording and access.
b. Data Processing: We process your milk collection data to make it available to authorized milk collectors for record-keeping and analysis.
c. Communication: We may use your contact information to communicate important updates, security alerts, or administrative messages related to the app.
d. Technical Support: We use your information to troubleshoot technical issues and provide customer support.
3. Data Sharing and Third Parties:
a. No Third-Party Sharing: We do not sell, trade, or otherwise transfer your personal information or milk collection data to third parties for marketing or commercial purposes.
b. Authorized Access: Milk collection data entered by farmers or suppliers is accessible to authorized milk collectors as part of the app's core functionality. This sharing is limited to what is necessary for milk collection operations.
c. Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
4. Cookies and Tracking Technologies:
a. No Cookies: The Milk Sarthi App does not use cookies, tracking pixels, or similar tracking technologies.
b. Local Storage: The app may use local storage on your device to save app settings and preferences, but this information remains on your device and is not transmitted to us.
5. Data Security and Disclaimer:
a. Security Measures: We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
b. No Absolute Security: Despite our efforts to protect your information, we cannot guarantee or warrant the absolute security of any information you transmit to or from our app. You use the app and provide information at your own risk.
c. No Liability for Breaches: We shall not be held responsible or liable for any unauthorized access, data loss, security breaches, hacking, or any other security incidents that may occur despite our security measures. In the event of any security incident, we shall not be liable for any direct, indirect, incidental, or consequential damages.
d. User Responsibility: You are solely responsible for maintaining the confidentiality of your login credentials and account information. Any unauthorized use of your account due to your negligence shall be your sole responsibility.
6. Data Retention:
a. Account Information: We retain your account information for as long as your account is active or as needed to provide you services.
b. Milk Collection Data: Milk collection data is retained for operational and record-keeping purposes as required for the milk collection process.
c. Data Deletion: You may request deletion of your account and associated data by contacting us. We will comply with such requests subject to any legal obligations to retain certain information.
7. Your Rights and Choices:
a. Access and Correction: You may access and update your account information through the app settings.
b. Data Portability: You may request a copy of your milk collection data in a structured, commonly used format.
c. Account Deactivation: You may deactivate your account through the app settings or by contacting us.
8. Children's Privacy:
The Milk Sarthi App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
9. Policy Updates and User Responsibility:
a. Right to Modify: We reserve the right to modify, update, or change this Privacy Policy at any time without prior notice. We may update this policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
b. User's Responsibility to Review: It is your sole responsibility to review this Privacy Policy regularly and frequently to stay informed about how we are protecting your information. Continued use of the app after any changes constitutes your acceptance of the updated policy.
c. No Individual Notifications: We are not obligated to individually notify each user about changes to this Privacy Policy. The "Last Updated" date at the bottom of this policy will indicate when changes were made.
10. Limitation of Liability:
a. No Liability for Data Issues: To the maximum extent permitted by applicable law, we shall not be liable for any loss, damage, or harm resulting from the use of or inability to use the app, including but not limited to data loss, data corruption, unauthorized access to your information, or any security breaches.
b. As-Is Basis: The app and its services are provided on an "as-is" and "as-available" basis without any warranties of any kind, either express or implied.
c. User Assumes Risk: You acknowledge and agree that you use the app and its services at your own discretion and risk, and you will be solely responsible for any consequences arising from such use.
d. Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, or any other events beyond our control.
11. Dispute Resolution and Governing Law:
a. Mediation Requirement: Any dispute, controversy, or claim arising out of or relating to this Privacy Policy, including the breach, termination, or validity thereof, shall first be attempted to be resolved through mediation.
b. Mediation Process: If the dispute cannot be resolved through direct negotiations within 30 days, either party may refer the dispute to mediation by a neutral third-party mediator mutually agreed upon by both parties.
c. Mediation Location: The mediation proceedings shall take place in Nokha, Bikaner, Rajasthan, India, unless otherwise agreed by both parties.
d. Cost of Mediation: The costs of mediation shall be shared equally between the parties, unless otherwise determined by the mediator.
e. Governing Law: This Privacy Policy and any disputes related to it shall be governed by and construed in accordance with the laws of the state of Rajasthan, India, without regard to its conflict of law principles.
f. Jurisdiction: If mediation fails to resolve the dispute, the courts in Bikaner, Rajasthan, India shall have exclusive jurisdiction over any legal proceedings arising from this Privacy Policy.
12. Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
info@apnainfotech.com
13. Acknowledgement and Acceptance:
By using the Milk Sarthi App, you acknowledge that:
a. You have read, understood, and agreed to all terms of this Privacy Policy
b. You understand that we may modify this policy without individual notification
c. It is your responsibility to regularly check for updates to this policy
d. You accept all risks associated with using the app and its services
e. You release us from any liability for data breaches, security incidents, or data loss
Last Updated: 10/12/2025
IMPORTANT: This Privacy Policy may be updated from time to time. Please check this page regularly to ensure you are aware of any changes. Your continued use of the app after changes to this policy constitutes your acceptance of those changes.